Payment & Billing
While Docu-Type Web Hosting uses an automated
billing system, the quality of our customer care and
your ability to personally contact a live person is
very important to us. Our billing department is staffed
with qualified professionals to ensure that all of
your needs are met.
Billing Contact Information:
- Email: Email
- Hours - 9 AM until
5 PM (E.S.T.)
- Phone: 1
- Fax: 1 (519) 941-5029
Web Hosting's Billing Policy and apply to ALL Docu-Type Web
Every hosting account with Docu-Type Web Hosting
features a 14-day
Money Back Guarantee. Accounts closed after
14 days do not qualify for a refund of any pre-paid
fees. Accounts closed for violating Docu-Type Web Hosting's
Policies do not qualify for a refund.
Full payment is required before
any hosting services are rendered. We accept
Visa, Mastercard through Paypal. We
also accept money orders and cashiers cheques. For
customers with a good payment history of at least
six (6) months, we will accept company cheques or
other payment systems that have been previously agreed
Billing Cycles (Terms)
Docu-Type Web Hosting offers
three Billing Cycles (terms) for hosting charges:
Quarterly (3 months), Semi-Annual (6 months),
and Annual (12 months). You may elect to change your
Billing Cycle at any time.
All payments are due on the anniversary
of the signup date. For each successive period, your
contract is renewed automatically and billing will
continue until you cancel your
hosting account. (cancellation
policies). The billing period is determined by
the billing option you chose at the time of ordering.
(quarterly, semi-annual or annually) Your
billing period also applies to any additional items
and services ordered after the initial activation of
your account. Fees for such items and services will
be prorated so that the start date matches that of
the first domain.
All invoices are sent exclusively
via e-mail. Docu-Type Web Hosting does not send invoices
through postal mail or fax. You are responsible
for directly updating, or notifying Docu-Type Web Hosting,
of any changes to your credit card (including, but
not limited to card number, expiration date, billing
address, or card status).
Please note that it is your responsibility to
keep your account and contact information current. Docu-Type Web Hosting
is not responsible for outdated email addresses or non-receipt
of email invoicing.
All payments are due on the Account Statement
Date. The Account Statement Date is the anniversary
of the date the account was activated. If you provide
Docu-Type Web Hosting your credit card information, you authorize
Docu-Type Web Hosting to automatically charge your credit
or debit card for charges that apply to your account.
Recurring charges will be posted to your credit card
until such time that you cancel your account in accordance
with Docu-Type Web Hosting's cancellation
policies. You are responsible for directly updating,
or notifying Docu-Type Web Hosting, of any changes to your
credit card (including, but not limited to card number,
expiration date, billing address, or card status).
Customers not paying by credit card agree
to make payment of their balance due on or before the
Account Statement Date.
Accounts that remain
unpaid after 3 days will incur a non refundable late
fee of $5.00. If
the account is not paid in full within 10 days following
invoice date will be suspended. Suspended websites
will not be accessible from the Internet. Any account
suspended for non payment will be assessed an additional
non refundable fee of $10.00. The site will remain
suspended until payment in full is received (including
late & suspension fees). To avoid late fees,
you may pre-pay on a quarterly, semi-annual or annual
billing cycle. *All annual billing accounts will
receive a 10% discount.
All accounts that
are thirty (30) days past due will be automatically
remaining balance must be paid within 30 days of when
the account is closed. If we do not receive payment
on the remaining balance in that time, we will begin
efforts to collect any fees owed. We apply a $25.00
collection fee to cover our costs in attempting to
collect your debt. If our internal collection efforts
fail, we reserve the right to turn the account over
to a 3rd-party (either collections agency or attorney)
for further action. We also reserve the right to report
your unpaid balance to the following credit reporting
Overview of Additional
- Late Fees
Any account with an unpaid balance 3 days
following the invoice date is considered late and
will be assessed a non refundable late fee of $5.00.
All accounts not paid within 10
days will be suspended and will be assessed
a non refundable suspension fee of $10.00
All accounts not paid in full within
30 days of the date the account is deleted
will incur a $25.00 collection fee.
Customers that wish to reactivate a deleted
account (for non payment) will be assessed a $19.95
reactivation fee. A $99.95 fee will be assessed if
Docu-Type Web Hosting restores your data files to your
- Account Changes
There are never any fees for upgrading or
downgrading your account. We will gladly make
any changes you require at no cost.
Docu-Type Web Hosting charges a $25.00 fee for returned (NSF)
checks. Customers that issue an NSF check will be required
to submit future payments with a certified check or
A $50.00 chargeback fee will be assessed for each credit
card chargeback received by Docu-Type Web Hosting.
Credit Card Disputes/Chargebacks
Docu-Type Web Hosting
has a zero tolerance policy for chargebacks.
Any customer who disputes a credit card payment
is subject to a fine, suspension and account
termination at Docu-Type Web Hosting's discretion.
A charge of $50.00 per chargeback will be
assessed to all accounts that receive a chargeback. If
you have a question about a charge on your
bill please contact our billing department
immediately to resolve the issue. If
an error was made on our part, we will work
with you to correct it.
While Docu-Type Web Hosting will
make every effort to notify customers of
any changes to their services, Docu-Type Web Hosting's
policies and prices are subject to change
without notice. Any price changes become
effective in the next billing cycle.
If you have any
questions regarding these policies, please